Shipping Policy - Loravento

Last updated: June 11, 2025

This Shipping Policy outlines the process for delivering products purchased from Loravento (the “Site”, “we”, “us”, or “our”) through loravento.com (the “Site”) or our related services (collectively, the “Services”). Please read this Shipping Policy carefully to understand how we handle the shipping of your orders.

Process of Shipping and Goods Conditions

When you place an order through our Site, we strive to ensure that your products are delivered in a timely and secure manner. The following outlines our shipping process:

Order Processing: Once your order is placed and payment is confirmed, we will process your order within 3 business days. During this time, we prepare your items for shipment, ensuring they are securely packaged to prevent damage during transit.
Goods Conditions: All products are inspected for quality before they are shipped. Items are packaged to maintain their condition during transit. If you receive a damaged or defective item, please contact us at contact@loravento.com within 7 days of delivery to arrange for a replacement or refund, subject to our return policy.
Shipping Partners: We partner with reputable courier services to deliver your order. You will receive tracking information once your order has been dispatched, allowing you to monitor its progress.
Customs and Duties for International Orders: For international shipments, customers are responsible for any applicable customs fees, duties, or taxes imposed by their country. These fees are not included in the product price or shipping cost and must be paid by the recipient upon delivery.

Delivery Time

International Delivery: For international orders, delivery times vary depending on the destination and shipping method selected at checkout. Standard international shipping typically takes 7-14 business days, though delays may occur due to customs processing or other factors beyond our control.
Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as weather, holidays, or courier delays may affect delivery schedules. We will keep you informed of any significant delays via email.

Payment Confirmation Process

Confirmation Method: Upon successful payment, you will receive a payment confirmation via email to the email address provided during checkout. This confirmation will include details of your order, including the items purchased, total amount paid, and estimated delivery date.
Confirmation Timing: The payment confirmation email will be sent within 24 hours of a successful transaction. If you do not receive a confirmation email within this timeframe, please check your spam or junk folder. If you still cannot find it, contact us at contact@loravento.com for assistance.
Payment Processing: Payments are processed securely through our trusted payment processors. As stated in our Privacy Policy, credit/debit card details and personally identifiable information are not stored, sold, shared, rented, or leased to third parties, nor are debit/credit card details passed to third parties.

Contact

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at contact@loravento.com.